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Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without contacting us first.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Late or missing refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at seoulkpopstore.official@gmail.com
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at seoulkpopstore.official@gmail.com and send your item to: 711, #712, 36, Kkonmaeul-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea (Zip: 10545)
Shipping Returns
To return your product, you should mail your product to: 711, #712, 36, Kkonmaeul-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea (Zip: 10545)
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at seoulkpopstore.official@gmail.com for questions related to refunds and returns.