FAQ CENTER

How can we help you today?

  1. Authenticity & Charts
Q1. Are all products 100% official and authentic?

A1. Yes, absolutely! All products sold on SeoulKpopStore are 100% official and authentic, sourced directly from authorized manufacturers and official distributors in Seoul, South Korea.

Q2. Do album sales count towards Hanteo and Circle charts?

A2. Yes! 100% of all album sales made on SeoulKpopStore are officially counted and reflected on both Hanteo Chart and Circle Chart. Your purchase directly supports your favorite K-Pop artists!

  1. Shipping & Delivery
Q3. How long does shipping take and how can I track my order?

A3. Orders are usually processed and dispatched within 1–3 business days. International express shipping via DHL, FedEx, or EMS typically takes 3–7 business days after dispatch. You will receive a tracking link via email as soon as your order ships.

Q4. Will I need to pay customs duties or taxes?

A4. Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility according to the customs policies of your destination country.

  1. Returns, Refunds & Claims
Q5. What is your return and refund policy?

A5. Returns or exchanges are accepted within 7 days of delivery only if the item is damaged, defective, or incorrectly delivered. Please note that minor scratches or outer box damages that occur during international transit cannot be refunded.

Q6. Why is an unboxing video strictly required for missing or damaged claims?

A6. To prevent fraudulent claims and process legitimate exchange/refund requests with manufacturers, an continuous, unedited unboxing video is strictly required. The video must clearly show the shipping label and the sealed box BEFORE it is opened, continuing continuously until all items are unpacked.

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